By using this platform, you agree to be bound by these terms and conditions. Click here to remove this message.

Back to search all records

Platform for family carers (‘Plattform für pflegende Angehörige’)

Summary

Description

Operational Information

Evaluation

More Info

Summary

The platform for family carers (Plattform für pflegende Angehörige) is a website which is run by the Federal Ministry of Labour, Social Affairs and Consumer Protection (BMASK), and was established by the BMASK's predecessor.

In 2006 with a budget of about 26,000 euros. The platform was added to the already existing Pflegetelefon (care hotline), with the main aim to elevate the quality of care by providing informal carers with useful information to reduce their burden.

The service, free of charge and funded by the BMASK provides 24h support to informal carers and connects it to other resources (e.g. care allowance) and it is run by social care professionals and the ministry staff.

Internet access is the only requirement to use this online platform. Generally, the platform is well-structured and easy to use for people who are not regular internet users. However, a minimum of digital literacy is required.

More than 38,000 and 22,000 visits were registered, respectively in 2012 and in the first half of 2013.

The Plattform für pflegende Angehörige could be able to improve informal carers and care recipients’ quality of life, as the former are supported and better informed, while the latter are more efficiently and effectively cared for.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

Help
Platform for family carers (‘Plattform für pflegende Angehörige’)
Help
Help
Austria
Help
2006
Help
Help

The main objective of the platform for caring family members (Plattform für pflegende Angehörige) is to improve the quality of care by providing informal carers with useful and updated information. Additional aims are toenhance carers’ quality of life and reduce their burden

Help

The service was set-up in 2006 by the former Federal Ministry of Social Security and Generations (BMSG; now the Federal Ministry of Labour, Social Affairs and Consumer Protection, BMASK) as an addition to the Pflegetelefon (care hotline) started in 1998, in order to create a dedicated line for carers and care recipients.The main motivations were firstly to design a 24 hour platform able to reduce informal carers’ burden, therefore enhancing their propensity to keep caring.

Secondly, to connect the miscellaneous support for carers. And lastly to foster informal carers’ social integration.

Help

No Care Recipients
Yes Informal carers
Yes Paid assistants
No Formal carers

Help

Not available

Help

No Independent Living
Yes Information and learning for carers
Yes Personal Support and Social Integration for carer
Yes Care coordination

Help

The initiative provides different kinds of ICT care-related services available 24 hours-a-day regarding care allowance, counselling (e.g. the care hotline provided by the ministry), various aids for everyday use, such as learning aids, special nursing beds etc., 24 hour care and other services such as “meals on wheels”, residential and nursing homes, hospice, self-help groups, medicines, relevant literature and publications. Moreover, there are several links regarding administrative questions, social insurance, etc.) and important forms that can be downloaded (e.g. an application form for care allowance). Originally, the platform also offered a forum for carers to share their experience, but it was discontinued after running for three years due to marginal use.

Help

A Personal Computer and an internet connection.

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

Help
Public only
Help
Public service funding: Government, Regional, Local Authorities, non-profit public entities
Help

Austrian Federal Ministry of Labour, Social Affairs and Consumer Protection.

Help
Other: please specify
Help

Not applicable

Help

Not applicable

Help

Future funding depends on the budget of the Ministry of Labour, Social Affairs and Consumer Protection.

The sustainability plan is to find the most efficient strategy to reach new target groups, to fulfill their needs, as well as those of current users.

Help
€ 10,000 - 50,000
Help
Help

€26,460 in 2006

Help

Yes Authorities
Yes Private Care Sector
Yes Health and Social Care Systems
No Third Sector
No Private Companies

Help

Not available

Help
Not applicable
Help

No Informal Carers
No Health Professionals
Yes Social Care Professionals
No Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

Help

The platform is operated by the ministry staff who adapt and update the information at regular intervals.

Help

Not applicable

Help
1,001 - 5,000
Help

Not available

Help

There is some advertising in trade magazines. Among those of BMASK there are no specific promotional strategies specifically addressed to the initiative, except for a service brochure.

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

Help

This service can have a positive impact on the quality of life of:

- Informal carers, as it could improve care management and carers’ peace of mind

- Paid assistants, because the service provides training

- Older people, because the initiative indirectly improves their health and relationships

- Young carers, as the service provides specific information and raises their social awareness of caring issues

(Kunar, 2013)

Help

This service can have a positive impact on:

- Private organisations that provide care, because it can help to save costs and optimise resources

- Companies and the labour market, because it can help the informal carer to reconcile work and caring tasks and enhance the integration of different kinds of care providers, leading to coordination of interventions.

(Kunar, 2013)

Help

Even if there are not available evidences, this service could benefit the National Health System (NHS) and social care services through cost savings of home caring and reduced hospitalisation. It is effective in training informal and formal carers, thus optimising financial and human resources

(Kunar, 2013)

Help

Strengths:

  1. The service is free of charge.
  2. The platform is linked with the care hotline (Pflegetelefon) of BMASK.
  3. Young carers are provided with specific information and training.

Weaknesses:

  1. Problems developing and adopting the online platform, regarding what information is relevant and how must it be presented and organised in order to reach the target group.
  2. There are no evaluation studies due to limited resources, even if the effects of the service find evidence in the words of Ms Elke Kunar, who has checked, revised and approve this case-study at the end of 2013. This can not substitutes an impact assessment but could provide a more in depth interpretation of the initiative.
  3. The lack of publications in English.

Opportunities:

  1. Due to the professional and useful content of the platform, the number of users could be increased.

Challenges:

  1. Updating the available information to be able to meet the users’ needs.
  2. The service has to adapt the provided contents to developments in society and policy

Help

The Plattform für pflegende Angehörige has a national coverage, is operatively mature and is fully integrated into the Austrian care system. Even though the care hotline (Pflegetelefon) was set-up in 1998 and the online platform was launched in 2006, the service became an upgrade of support for carers provided by the BMASK. Further plans to increase the service’s scalability and transferability concern the development of the platform.

More Information
includes contacts, publications and accompanying documents

Help

Kunar Elke (2013), initiative’s update via e-mail, December 2013

Resources:

http://www.pflegedaheim.at

https://broschuerenservice.bmask.gv.at

Publications

This section includes surveys‘ reports/documents and brochures/leaflets.

Surveys‘ reports/documents:

Berdel D., Godl D., Schoibl H. (2002), Qualitätskriterien im Tourismus für behinderte und ältere Menschen-Quality criteria in tourism for the disabled and elderly), available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690

BMASK (2006), Evaluierung von Modellprojekten zur Beratung und Unterstützung von Menschen mit Demenzerkrankung und deren Angehörigen -Evaluation of pilot projects to provide advice and support to people with dementia and their families, available at

BMASK (2005), Bericht zur Situation pflegender Angehöriger -Report on the situation of family carers, available at http://www.pflegedaheim.at/cms/pflege/attachments/7/8/3/CH1690/CMS1308577521270/situation_pflegender_angehoeriger.pdf

BMASK (2012),Österreichischer Pflegevorsorgebericht 2012 Austrian long-term care report 2012), available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690

BMASK (2004), Qualitätssicherung in der häuslichen Betreuung -Quality assurance in home care, available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690

Shaffenberger E., Pochobradsky E. (2004), Ausbau der Dienste und Einrichtungen für pflegebedürftige Menschen in Österreich -Expansion of services and facilities for dependent people in Austria, available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690


Shober D., Shober C., Kabas J.-NPO Institute (2007), Evaluierungsstudie über das Pilotprojekt "Beratungsscheck - Fachliche Beratung für Pflegebedürftige und ihre Angehörigen"- Evaluation study of the pilot project "Consulting Cheque - Expert advice for patients and their families", Wien, available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690

Wien University (2006), Zu Gast im Pflegeheim: Was erwarten sich pflegende Angehörige von Kurzzeitpflege als entlastende Maßnahme? -A visit to the nursing home: What do carers of respite care expect as exculpatory measure, available at http://www.pflegedaheim.at/cms/pflege/attachments/7/8/3/CH1690/CMS1308577521270/zu_gast_im_pflegeheim2.pdf

Wien University (2006), Kinder und Jugendliche als pflegende Angehörige - Einsicht in die Situation gegenwärtiger und ehemaliger pflegender Kinder in Österreich (Children and adolescents as informal carers),available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690

Brochures/leaflets available at http://www.pflegedaheim.at/cms/pflege/thema.html?channel=CH1690:Leichter Lesen - Informationen zum Pflegegeld (Easy to read - Information on care allowance)

Demenzhandbuch (Dementia Guide)

Broschüre 24-Stunden-Betreuung zu Hause (Brochure H24 care at home)

Folder Pflege daheim (Folder care at home)

Folder Pflegetelefon (Folder Care phone)

Folder Familienhospizkarenz (Folder Family hospice leave)

BARRIERE:FREI! Handbuch für barrierefreies Wohnen (Handbook for barrier-free living)

Gewalt erkennen (Recognize violence)

Help

E-mail: post@bmask.gv.at

Telephone: 0043 0800 201622.