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Open and Distance Learning (ODL) (“Je me forme á distance”)

Summary

Description

Operational Information

Evaluation

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Summary

The ODL (Open and Distance Learning) initiative offers long-distance training schemes for paid assistants via 120 interactive digital resources and individual programmes on the use of ICT and ODL for people who lack ICT skills.

From 2004 to July 2013, the initiative was run by FEPEM, the Federation of Family Employers in France (in August 2013, FEPEM became the Iperia Institute.) Every employee in France is entitled, by the Barloo Law, to a certain number of hours of training per year. The funding comes from the contributions which the family has to pay when they employ a private carer (IWAK, 2011).

The training offers tools on how to provide the highest standard of care, which is the modus operandi of FEPEM, i.e. to professionalize such work, particularly by increasing ICT skills.

Around 2000 carers used this service through a personal computer with an internet connection.

No impact assessment was carried out and thus is impossible to know the effects of the service on end users, labour market and National Health System.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

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Open and Distance Learning (ODL) (“Je me forme á distance”)
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France
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01-05-2004
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The service aims to increase the ICT skills of paid assistants in order to improve the quality of care.

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The service was developed to improve the quality of care by training paid assistants to use ICTs as an additional aid for learning. To encourage e-inclusion of paid assistants and of their employers (care recipients and informal carers).

Moreover, the main policy drivers, in October 2010 (according with the Barloo Plan) were:

-for general training

  • To improve skills and employability
  • To impart a professional perspective
  • To change the perception of the sector and its jobs

-for ICT training

  • fragmented working hours lead to a short supply of privately hired carers
  • distance of the training centres

So the initiative appears to have a good chance to increase the number of target users, because it matches the France policies and it is supported by Government.

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No Care Recipients
No Informal carers
Yes Paid assistants
No Formal carers

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Not available

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No Independent Living
Yes Information and learning for carers
No Personal Support and Social Integration for carer
No Care coordination

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The service provides training mainly for informal and formal carers. There is a vast amount of training offered, notably:

  • how to provide high quality care for a highly dependent person
  • how to provide high quality care to people suffering from Alzheimer's Disease
  • how to best develop your skills including your ICT literacy
  • how to prevent certain difficult situations

Regarding the training methodology, there are:

- 120 “interactive digital resources”

- individual programmes integrated into day-to-day working life

  • There are also the following initiatives developed for enhancing the possibilities of formal and informal carers to be employed as paid assistants at the end of courses attendance: E-portfolio: Identifying, formalising and presenting the professionalisation process; optimising the careers of family employees.
  • Training communities: Internet portal for the training of family employment.

VESTA training game (http://www.vesta-prod.com/)

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A personal computer connected to the internet

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

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Public only
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Public service funding: Government, Regional, Local Authorities, non-profit public entities
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Not available

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Other: please specify
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Not applicable

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Not applicable

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The initiative was set up by the FEPEM (the Federation of Family Employers in France). The funding comes from the contributions the care recipient or the informal carer has to pay when employing a private carer.

The sustainability of the ODL is secure as it derives from employer contributions.

The number of undeclared privately-hired carers has been reduced drastically in the last 12 years. In addition, there has been a shift to increase the skills of this workforce, particularly those with low ICT skills. The training helps to increase the quality of care, enhancing the care recipient’s quality of life, according with the national policy on the employability and training of privately hired care assistants (Barloo Plan, 2010).

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€ 0 - 10,000
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€ 0 - 10,000
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Not available

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Yes Authorities
Yes Private Care Sector
Yes Health and Social Care Systems
No Third Sector
No Private Companies

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Not available

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FEPEM is a federation belonging to the Third Sector, that is the main provider of the initiative, running the services.
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No Informal Carers
Yes Health Professionals
Yes Social Care Professionals
No Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

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Iperia Institute works with a network of 348 training organisations. Health and social professionals act as teachers and mentors.

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Not involved

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1,001 - 5,000
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About 2,000 in February 2014

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During the October 2010 'digital literacy' workshop from e-inclusion days, FEPEM proposed a learning management system and an integrated approach to vocationally train carers.

Other initiatives that were developed since 2010:

  • E-portfolio: Identifying, formalising and presenting the professionalization process; optimising the careers of paid assistants
  • Training communities: Internet portal for the training of paid assistants
  • VESTA training game

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

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Not available

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Not available

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Not available

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Strengths:

  1. By law every paid assistant in France is entitled to a certain number of hours of training per year and the initiative is supported by Government.
  2. This service is a good example of coordination between families, employers of carers and authorities who contribute to their training.
  3. The service supports the fight against irregular jobs in the home caring field and contributes to a high level of care quality
  4. Like all distance training courses, the service is flexible, allowing users to train according to their schedules.
  5. The offer of provided contents is very wide
  6. The service provide a certification that ensures the observance of national standards.

Weaknesses:

  1. The website is only in French and this could be a problem for anyone who does not speak French but would like to know more about this service and replicate this experience in other contexts.
  2. Since 2004 the ODL has met difficulty encouraging paid assistants to take this type of training, as the administrative check-lists are complicated. In addition, the network of training organisations need to be instructed on the pedagogic and professional use of this type of technology (learning to learn, communication, promotion etc.).
  3. The lack of training courses dedicated to non-French speaking migrant care workers.
  4. The lack of impact assessment.
  5. The lack of direct details for contacting service responsible on the website.

Challenges:

  1. Increase the training of the paid assistants, especially at the beginning
  2. Enhance the attention on the self-esteem building during learning activities.
  3. Develop the ergonomics of the courses to maximise efficiency.
  4. Implementing remote monitoring.
  5. Plan a program for raising awareness among paid assistants.
  6. Minimize the risk of isolation of the paid assistants.
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Iperia Institute has the willingness to transfer this service to the European level.

A number of initiatives were developed that could be implemented internationally such as the VESTA training game which aims to:

  • simulate a work situation for paid assistants
  • introduce paid assistants, with low initial ICT literacy, to ICT

In October 2010, during a digital literacy workshop from e-inclusion days, FEPEM presented the initiatives offered. On that occasion, there was a proposal for the diffusion and transferability of these initiatives in order to create a European Resources Centre dedicated to family employment, to provide relevant information to the employers (informal carers or care recipients) on the training process (rules and funding) and to supply a database of best practices. According with this aim Iperia Institute was the coordinator of the Carenet project, funded under the Lifelong Learning Programme, from 01/2012 to 01/2014, with the objective of developing a critical set of ICT competences among care-workers and older persons (Carenet, 2014).

More Information
includes contacts, publications and accompanying documents

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Publications:

Carenet Project (2014), available at http://www.carenetproject.eu/sample-page/?lang=en

Iperia Institute, available at http://www.iperia.eu/iperia-l-institut; http://www.emploisdelafamille-formation.fr/pg/community/; http://www.emploisdelafamille-formation.fr/pg/blog/read/26071/un-eportfolio-cest-quoi-

IWAK (Institut fur Wirtschaft. Arbeit und Kultur. Zentrum der Goethe-Universitat Frankfurt am Main (2011) Creating Formal Employment Relationships in the Domestic Services Sector: Successful Strategies. Insights from the Project “Labour Market Measures for Reducing Illegal Employment in Private Households of the Elderly”, www.iwak-frankfurt.de/documents/.../april2011.pdf

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Contacts

Address: 60 avenue Quakenbrück
BP 136 - 61004 ALENCON CEDEX

Free telephone service: 0033 0800 820 920

Link for contacts: http://jemeformeadistance.iperia.eu/blocks/contact_form/form.php