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MKS – My Personal health care reminder

Summary

Description

Operational Information

Evaluation

More Info

Summary

My Personal Health Care Reminder is a supplementary internet support, that aims to help frail and functionally limited older people to live at home independently and to be self-confident.

In addition, this service can benefit formal and informal carers, who are partially relieved from their care burden, since care recipients can manage some of their health problems.Offered services allow frail, old and disabled users to receive a reminder message, through voice mail by landline or mobile phone, by SMS, or by email. At presettimes one or more messages are sent daily.

The service is delivered by MKS that, since 1991 is a Tunstall product, the largest Slovenian telecare technology and equipment provider, contributing to strategic policies addressing people with functional limitations in Slovenia (“eHealth 2010 in Slovenia” agenda, Elderly in Slovenia by 2010 strategy.

The service has not yet been implemented as a service available to potential users and thus there is no impact assessment.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

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MKS – My Personal health care reminder
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Slovenia
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2011
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MKS aims to support frail and functionally limited older people to live independently at home and to be self-confident. In addition, the service aspires to help formal and informal carers who are partially relieved from their care burden, since care recipients can manage some of their health problems, by means of the alerting system.

 

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The main motivation to develop My Healthcare personal reminder was to offer a user-friendly, flexible service that later became manageable via the internet, to older and sick people living at home, thus increasing the chances for them to be reached by the healthcare system. As the service provider was fully integrated into the care system, one economic driver was to decrease the number of care tasks leading to reduced costs and hospitalisations.

 

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Yes Care Recipients
Yes Informal carers
Yes Paid assistants
Yes Formal carers

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Not available

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Yes Independent Living
No Information and learning for carers
No Personal Support and Social Integration for carer
No Care coordination

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Sending a reminder message, at selected hours or regular times, by means of:

  1. a landline or a mobile phone;

  2. a text message (SMS);

  3. an e-mail.

The service was available for testing also within the “IRIS smart home”, that is a demonstration apartment and clinical research facility (ambient assisted living lab) located at the Rehabilitation Institute of Republic of Slovenia, Ljubljana.

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Landline or mobile phone, a PC and internet connection.

 

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

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Private only
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Other: please specify
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Not applicable

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Private out of pocket: users pay the service by themselves
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Not available

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Not available

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MKS products are considered high quality, user-friendly, accessible and flexible. In addition, the provider has a reputation for being very competent in telecare. Therefore MKS products are likely to fulfil potential users’ needs increasing the chances of expanding their market presence and attracting future funding.

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Yes Authorities
Yes Private Care Sector
Yes Health and Social Care Systems
No Third Sector
Yes Private Companies

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Not available

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Not involved
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No Informal Carers
Yes Health Professionals
Yes Social Care Professionals
No Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

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Due to the service’s success, the aforementioned professionals are highly valued by MKS decision makers. They are in charge of activities aimed at older people such as establishing a network of telecare services, system integration, implementation of technological solutions, and Research and Development. They constantly cooperate with scientific organisations.

 

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Not involved

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Not available

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MKS is very active in research studies to better address its potential users. For example, it worked on two studies of a telecare network for community-living older people in Slovenia in 1994 and 1996. As MKS is considered very competent elaborating standards, strategies and innovations, it was invited to promotional events, which allows them to reach potential clients. For example, it was invited to the discussion on “Law on long term care” by the Family and Social Affairs of the Ministry of Work and to give proposals on “National strategy on care for elderly 2005”. Moreover, a service expert was asked by the Family and Social Affairs, of the Ministry of Work, to write a chapter on “non-institutional care” allowing MKS to include telecare in the document.

The My Personal health care reminder service is promoted by the website mainly.

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

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Strengths:

  1. Apparently no special training is needed. So the service is accessible and user friendly and could be easily transferred.

Weaknesses:

  1. The English version of the main webpage is not as exhaustive and accessible as the Slovenian version appears to be.

  2. The main webpage does not present the research carried out with the University of Ljubljana.

Opportunities:

  1. The “My reminder” sends one or more daily messages at selected intervals alerting the user to take medicine, go to the doctor’s office, go to a physical therapist or perform a telemetric measurement at home. Therefore, this feature offers new opportunities to address different users (older people and informal and formal carers) and fulfil their needs.

  2. It could allow savings for the Public Health Care and Social Services System. However, this depends on the constant adaptability and market competitiveness of the solutions offered.

Threats:

  1. The delay in implementing the service could be an obstacle for its diffusion on the market.

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The service has not been implemented yet, but it could be easy to be transfer to other Countries because it does not require complex technologies and it can be integrated in the local telecare services eventually.

More Information
includes contacts, publications and accompanying documents

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Resources:

http://www.mks.si/

http://www.mks.si/eng/

http://www.mks.si/eng/healthcare_reminder.html

http://www.mks.si/eng/activities-national.htm

Updating by Mr Drago Rudel, representative of the service for MKS in March 2014.

Publications:
Rudel D., Fisk M. (2001) Can users of personal response systems in Slovenia benefit from the 3rd generation technology? Proc.6th AAATE 2001 Conf.-Assistive technology – added value to the quality of life, C.Marincek, C.Buehler, H.Knops, R.Andrich (Eds.). IOS Press, 734-7.

Rudel D., Fisk M. (2005) Exploring the potential of new telecommunication technologies to underpin healthcare service frameworks - Understanding the Slovene experience through a case study of the ‘Lifeline’ ’telecare service for older people’. AIM; 13(2):75-9

Premik M., Rudel D.(2001) Achievements and strategies of the Slovene Healthcare Informatics. IFMBE Proc. MEDICON 2001 (I), Pula,: 49-53 (invited paper).


Rudel D., Premik M. (2001) Challenges for the Slovenian HealthCare Informatics. Proc. Inter. NAISO Congress on Information Science Innovations, Dubai,.

Rudel D., Premik M. (1999) “Hello, I need your help”-The Lifeline community alarm system for home care. Med Arh; 53(4): 227-9.

Rudel D., Premik M, Hojnik-Zupanc I. (1995) Caring network based on community social alarm centers in Slovenia: a country in transition. In: Greenes RA, Peterson HE, Protti DJ, editors. Medinfo'95. Proceedings of the 8th world congress on medical informatics; Jul 23-27; Vancouver. Part 2. Edmonton: International medical informatics association; 1503-5.

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Address:

MKS Electronic Systems Ltd.

Rozna dolina c. XVII/22b

SI 1000 Ljubljana

Slovenija, EU