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The Caring TV-HyvinvointiTV

Summary

Description

Operational Information

Evaluation

More Info

Summary

HyvinvointiTV (The Caring TV) is a Finnish provider of interactive TV-programmes, activity and information services broadcast online via video conferencing and other technical platforms and delivered via the television. In addition, there is a two way videophone to contact other older users and/or their formal and informal carers. It is also possible to attend supervised activity sessions, interactive talk shows and meetings with experts.

The service was developed by Laurea University of Applied Sciences with private companies (TDC Song, Videra Oy) and the municipality of Espoo, with less than 10,000 euros.

The main aims of Caring TV are to increase its users’ well-being and quality of life, to support older people to live independently and reduce their social isolation and to alert their informal and formal carers in a timely fashion. Moreover, a Learning by Developing model for care recipients and formal and informal carers, allows Caring TV to develop the service content. The professionals involved are health and social carers and researchers. The social staff is in charge of training older users.

A study carried out by the service provider shows that care recipients enjoy improved social relationships and life harmony as they interact with other people from their homes and gain new friends from among their peers. The sense of belonging to a group reduces their loneliness and makes them feel more secure. At the meso level, the interactive e-services and programs are cost efficient so care providers can use fewer resources (people, time and money) to travel to their clients. At the macro level, the service can reduce public care costs and train formal carers.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

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The Caring TV-HyvinvointiTV
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Finland
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2005
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Caring TV aims to design virtual and interactive services with and for older people, at home or in long term care settings, to support them to live independently and to reduce their social isolation by means of an ordinary TV set. It offers service-oriented, user friendly and interactive programs and e-services to support customer welfare through an interactive video connection. In addition, the service can update the informal carers, as well as communicate with formal carers and allow them to rapidly contact care recipients in emergencies.

 

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The main motivation was to support the well-being, health care and quality of life of older people living at home or in long term settings. The social driver was the increasing number of older people and decreasing number of carers, which led the company to seek new solutions in health care and social welfare and to change the structure of welfare organisations and services to respond to more complex care needs. An additional driver was to facilitate the enrolment of formal and informal carers to Caring TV. The strategic motivation of the service was to provide an accessible learning environment in which all key stakeholders can research and develop new supportive services using a user-centred approach.

 

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Yes Care Recipients
Yes Informal carers
Yes Paid assistants
Yes Formal carers

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Not applicable

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Yes Independent Living
No Information and learning for carers
Yes Personal Support and Social Integration for carer
Yes Care coordination

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Select e-services broadcast online, interactive pay TV programmes, activities and information for care recipients, channels to contact informal and formal carers, peer groups and friends.

The e-services promote safety and mental health, nutrition, managing medication, participation in peer groups, consultation and monitoring, physical exercise. In addition, care recipients and formal and informal carers can interactively create the content of Caring TV through a Learning by Developing model. Users can also participate, either individually or in groups, in supervised activity sessions, interactive talk shows, and meetings with experts.

 

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An ordinary television set and a videophone.

 

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

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Both public and private
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Other: please specify
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Public service funding: (local authority), Municipality of Espoo

Public research funding: local funds for research, development and implementation of innovative initiatives and funding from Laurea University of Applied Science.

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Other: please specify
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Private out of pocket: there are no direct costs to the end-users.

Private companies: TDC Song and Videra Oy.

 

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The business strategy to invest in research to analyse and evaluate the acceptability of the service. In addition, to improve the service’s competitive advantage, the strategy is to attract researchers, students, private companies, and health and social carers.

Goal: to support target users and promote living at home, to facilitate their everyday life and sense of security. The service can be used to contact formal and informal carers, peer groups and friends.

Strategies: to promote a well-rounded and active lifestyle among its users, i.e. older people and their informal and formal carers, maintaining or improving their health and quality of life. The development strategy is to invest in research to constantly monitor and evaluate the service in collaboration with users and experts.

In addition, the Research and Development model provides a learning living-lab environment to healthcare researchers and students in close collaboration with older people, informal and formal carers, social care professionals and industry. It is a model for other research institutions in the field.

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To be sustainable, it is planned to increase the current implementation of the Caring TV. According to researchers, the R&D challenge regards the cost effectiveness of the intervention and its transferability, to overcome the current lack of care professionals and resources in health and welfare services. Additional research is also necessary on how students can gain their competences using e-health technology on cultural aspects in different situations or environments. The current gaps in the knowledge in this area were analysed and increase users’ number.

The research team was able to demonstrate the benefits of using Caring TV and therefore secured funding, including partial funding from private companies and support from the host university, for successive R&D projects. These investments in research, as well as the cost efficiency of the e-services and programs, enhance the prospects to recruit new users and obtain more funding. Furthermore, the team actively collaborates with Japanese researchers.

 

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€ 0 - 10,000
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Not available

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Yes Authorities
Yes Private Care Sector
Yes Health and Social Care Systems
No Third Sector
Yes Private Companies

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Not available

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Not involved
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Yes Informal Carers
Yes Health Professionals
Yes Social Care Professionals
Yes Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

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Older users are provided with initial individual practical training from the project or the social service staff. The staff is also in charge of developing the e-project. Informal carers, health and social care professionals, private companies, older people and students jointly develop the interactive content of the Caring TV.

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Not involved

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Not available

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To promote the service and reach new users Caring TV‎ took part in “Shanghai World Expo 2010: a place for exploring human city life”, which focused on innovation. The main theme was Better City, Better Life. In 2010 Caring TV was also presented on Espoo Day, Finland Day, Education Dates, Sharing Health event and Helsinki Region Innovation Day in Finland's Kirnu pavilion. Caring TV is actively looking for international collaborations and partnerships.

 

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

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The following effects of the service were evaluated by the service provider and possible conflicts of interest have to be taken into account.

The service has a positive impact on the quality of life of :

- Informal carers and paid assistants by reconciling care and work, improving their social life and health, providing them with an added sense of security especially if living away from their care recipients. They can have regular videophone contacts using a secure network.

- Older people by assuring their quality of life, especially for those living alone or in long term care centres. This is possible due to the ICT-based information, leisure services and the two- way videophone, which is accessible via a TV set with a touch screen.

Other benefits:

- Acceptability of the ICT by older people and informal carers.

-Social relationships and life harmony: older clients of health and social services interact with other people from their homes and can form new friendships with their peers. The sense of togetherness and belonging to a group reduces their loneliness and improves their security.

-Peace of mind for informal carers living far away, who can see, talk with and take care of their loved ones. They can trust that they or the service professionals, will be informed if something is happening to the cared recipients.

(Caring TV Benefits, http://www.caringtv.fi/professionals/benefits.html)

 

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The service benefits:

- Private organisations that provide care by helping to save costs and optimise resources through consultations via the videophone. As the service is cost-efficient, it allows organisations to invest less on resources, time and money on travelling.

- Companies and the labour market by helping the informal carer to reconcile work and caring tasks and avoiding the added costs of substituting/replacing the worker.

(Caring TV Benefits, http://www.caringtv.fi/professionals/benefits.html)

 

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The service benefits public authorities, the NHS and social care services. Caring TV helps to save the costs of home caring and hospitalisation by enabling groups of older people to develop and maintain social networks with each other thereby increasing their independence. In addition, the service is effective at informing and supporting informal carers and train formal carers, thus optimising financial and human resources. Lastly, the service gives formal carers more time to address their clients’ needs.

(Caring TV Benefits, http://www.caringtv.fi/professionals/benefits.html)

 

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Strengths:

  1. The initiative is relevant for “ageing in place” and social inclusion policies concerning disadvantaged groups, such as older and disabled people, who risk being excluded from the current digital society.
  2. The initiative is based on collaborative partnerships with industry, health- and social carers, that increases the probability of recruiting new users.

  3. Caring TV was presented to the president of Finland and her delegation, at the Shanghai World Expo 2010, who praised it.

  4. Qualitative methods were used to evaluate the service and acceptability by end users are extremely positive.

  5. Caring TV uses action research and user driven methods, which are solid methodologies that allow constant interaction with users to obtain their feedback to improve the effectiveness of the service.

Weaknesses:

  1. The links on the website section “Customers” are not accessible.

  2. On the website, there is no document on the evaluations and assessments that were carried out.

Opportunities:

  1. Increase the transferability of the initiative through research, thanks to the activities delivered by Laurea University of Applied Sciences, that is involved in studying this aspect.

Challenges:

  1. Involve students from Laurea University of Applied Sciences to gain their competences on cultural aspects when implementing e-health technology, because the cultural framework can change the perception around the service and its transferability.

 

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From the operational point of view, Caring TV is mature with a local, regional and international coverage. The company is looking for international collaboration and partnership to disseminate the Caring TV concept and increase its scalability and transferability. Each development is based on innovative research on unexplored opportunities to conduct people-oriented and holistic research and improving health.

 

More Information
includes contacts, publications and accompanying documents

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Resources:

Caring TV, www.caringtv.fi

 

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Address:

CaringTV

Laurea University of Applied Sciences

Metsänpojankuja 3

FI-02130 Espoo

Finland

For information:

Tuija Partio, Development Manager, Laurea Otaniemi:

E-mail: tuija.partio@laurea.fi

Telephone:00358 (0) 400 134624

PROJECT TEAM

Paula Lehto, Principal Lecturer, PhD:

E-mail: paula.lehto@laurea.fi

Telephone: 00358 (0) 400 541479

MARKETING TEAM

Maria Suokannas, Principal Lecturer:

E-mail: maria.suokannas@laurea.fi

Telephone: 00358 (0) 401 612895

Pia Kiviharju, Senior Lecturer, M.Sc. (econ.)

E-mail: pia.kiviharju@laurea.fi