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Seniors’ Telephone – Crisis Helpline

Summary

Description

Operational Information

Evaluation

More Info

Summary

This service provides an anonymous consultation telephone line for seniors, which was launched by the ZIVOT 90 Civic Association. The helpline aims to support senior citizens, persons with psychiatric problems and their carers through direct help, advice and consulting on different issues, such as housing, services for long-term care, domestic violence and social inclusion.

The service helps all these persons overcome daily problems by empowering their personal resources. The only needed device is a telephone.

The service is free for citizens and is funded by private donors and a sponsor, but the ZIVOT 90 Association also won funding from the European Commission for this project and is served by social workers in accordance with Law 108/2006 Coll. on social services.

There is no impact assessment.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

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Seniors’ Telephone – Crisis Helpline
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Czech Republic
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1990
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The helpline aims to support senior citizens and people, family members, neighbours or others who care for seniors to help them live independently and safely in their homes as long as possible.

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On 24 October, 1990, Blanka and Jan Lorman founded the ZIVOT 90 Civic Association, which established the service devoted to the comprehensive solution of problems encountered by ageing people. The Seniors’ Telephone service was the first senior helpline launched. The ZIVOT 90 Association contributes to the solution of problems encountered by senior citizens through many initiatives.

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Yes Care Recipients
Yes Informal carers
No Paid assistants
No Formal carers

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Not available

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Yes Independent Living
No Information and learning for carers
Yes Personal Support and Social Integration for carer
No Care coordination

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The Seniors’ Telephone supplies the following services:

-Crisis telephone helpline
-Accompanying seniors through long-term crises
-Providing support to carers of senior citizens
-Social consultation
-Advice on domestic violence
-Support for users with psychiatric problems

Additionally:

-Specialized social consultation
-Housing consultation

-Legal consultation

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Telephone

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

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Both public and private
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Public service funding: Government, Regional, Local Authorities, non-profit public entities
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Not available

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Non-profit funding: charity, volunteers organisations, NGO
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Not available

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Not applicable

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The initiative is funded by sponsors and donors. The main funders are JTI Company which is a member of the Japan Tobacco Group of Companies (JT) and a leading international manufacturer of tobacco products, in addition to Vodafone Czech Republic. The service has good prospects to be funded in the future, because it is not expensive, it does not require specialized technology and many organizations are sponsoring it. Nevertheless, the actual economic crisis may negatively affect the number of donations by private companies and local authorities.

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Not available

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No Authorities
No Private Care Sector
Yes Health and Social Care Systems
Yes Third Sector
No Private Companies

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Not available

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The Third Sector is the main provider and funder of the service through fund raising activities.
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No Informal Carers
No Health Professionals
Yes Social Care Professionals
No Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

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Not available

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Not involved

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1,001 - 5,000
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Not available

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The website is the main promotional route for the Seniors’ Telephone Helpline, but the Association promotes its activities through conferences as well. For example, ŽIVOT 90 organized the European seniors' conference EURAG in 1999 and a European Conference on the Care and Protection of Elderly People in Prague, within the framework of the Czech EU presidency, in 2009. ŽIVOT 90 hosted the IFA 11th Global Conference on Ageing (May 28 - 1 June 2012 in Prague).

ŽIVOT 90 has a national presence as a result of its participation in many national and international projects aimed at supporting older people and their caregivers.

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

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Not available

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Strengths:

  1. The service is close to people and has a strong national presence.
  2. The service involves professionals.
  3. The service provides a prompt reply to the requests for help from users.
  4. The service received the following awards: 1999 – the first issue of Generace magazine was published; 1996 – Václav Havel, then president of the Czech Republic presented a personal gift to ŽIVOT 90.

Weaknesses:

  1. The lack of impact assessment.
  2. The service seems not to be integrated into the whole health care and social service systems. In particular, there is not a direct connection between the call for help through the help-line and the health interventions, like a gap along the care chain.
  3. The lack of interest from Local and National Authorities towards this service, which seems to be so useful for older people.
  4. The lack of details on the number of users.

Threats:

  1. Fund raising for the future may be more difficult, considering the actual economic crisis.

Challenges:

  1. More close collaboration with the local social and health care systems.
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The Telephone Helpline could cover other issues and reach other users, because its implementation does not necessitate high costs. Furthermore, the ZIVOT 90 Association has an international perspective and is active in European Projects. It participated in many international and European partnerships, with similar organizations focusing on senior citizens and defence of their rights, all of which guarantees the scalability and transferability of its model.

More Information
includes contacts, publications and accompanying documents

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Mgr. Drahoslava Horáková (Secretary of the Association)

E-mail: drahoslava.horakova@zivot90.cz

Telephone: 00420 222 333 501

(+420) 222 333 501

Mgr. Jana Kosařová (Seniors’ Telephone manager)

E-mail: jana.kosarova@zivot90.cz