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Caren

Summary

Description

Operational Information

Evaluation

More Info

Summary

Caren is a personal healthcare portal aiming to help informal and formal carers organise and coordinate assistance and share information, created by the NEDAP business unit Healthcare, which is a provider of technological solutions in different sectors (http://www.nedap.com/about-nedap/). The service is free-of-charge and privately financed with investments and revenue from other ICT services.

There are more than 8,000 users, which are increasing. Carers either receive a login code by Caren operators or they sign up for a free account. By means of a Caren account, regional care centres offer different and user friendly services to carers while maintaining their privacy. Caren intends to improve its sustainability by means of outside long term investments as the service is profitable and is able to increase its revenue. The initiative works due to the professionalism of health and social carers as well as of private companies.

Caren could improve the quality of life of informal and formal carers and their patients, foster cost savings for private care organisations. At the macro level Caren could positively affect the public health care system by reducing spending for home caring and hospitalisation. The service is widespread only in the Netherlands. Notwithstanding this, the service addresses many target groups within the care sector and is set up as an international platform in multiple languages.

Description
refers to the target users, kind of service provided, ICTs typologies and devices used

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Caren
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The Netherland
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01-03-2010
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To create a healthcare portal.

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To share information, about care recipients, between carers (informal and formal) and professional care organisations and to manage appointments.

 

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No Care Recipients
Yes Informal carers
Yes Paid assistants
Yes Formal carers

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Not available

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No Independent Living
Yes Information and learning for carers
Yes Personal Support and Social Integration for carer
Yes Care coordination

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Carers can connect people and invite family and friends to share thinking and information and ask help for caring. All messages (such as request of help) are available online for anyone involved in the care so that carers can schedule their tasks and involvement for helping the same person in need of care.

The system allows to open an account, provides users with notifications, by email or sms, post message, events and a list of care providers.

The main carer and the other family carers and formal carers can manage the shared calendar that is available on-line. Caren also allows communication among carers that can organise the care directly without using other devices such as mobile or telephone.

Caren is connected with a large number of care providers and carers can choose that fitting with their needs.

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A personal computer with an internet connection and a mobile phone.

 

Operational Information
refers to the type of funding, budget, sustainability and organisations involved

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Private only
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Other: please specify
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Not applicable

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Other: please specify
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Private investment. Money generated through revenue from ICT services.

 

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The business strategy is to gain new users by highlighting the service’s positive effect on the quality of life of carers and patients, while respecting their privacy. Personal information can be shared with people whom clients have specified, but will be never shared with third parties without consent. Caren is working on generating additional revenue by offering new services, such as buying additional care.

 

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The sustainability plan focuses on long term outside investments . Caren appears sustainable due to its ability to generate revenue.

 

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€ Not available
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€ Not available
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Not available

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No Authorities
Yes Private Care Sector
Yes Health and Social Care Systems
No Third Sector
Yes Private Companies

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Not available

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Not applicable
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Yes Informal Carers
Yes Health Professionals
Yes Social Care Professionals
Yes Privately-Hired Care Assistants (inc. Migrant Care Workers)
No Volunteers

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The Caren team is multi-disciplinary. They are widely distributed to facilitate contact and allow quick intervention in each area (www.nedap.com). The webpage (https://www.carenzorgt.nl/pages/care_providers) contains a list of care providers, and their locations. The webpage (https://www.carenzorgt.nl/care_advice_centres) contains a list of regional call centres.

In addition, Caren professionals have developed the website and an iPhone app.

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Not applicable

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10,001 - 50,000
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26.000 users.

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Promotion is carried out through the service’s website, and events. All helpful information for users can be found on its website, along with a video, a contact phone number and an e-mail address. The video illustrates the service even for people who have very limited ICT literacy.

 

Evaluation
refers to the impact of the service on end-users, care organisations and authorities

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Not available

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Strengths:

  1. The Caren mobile phone application to check messages, add events to the calendar and receive notifications . In this way, it is possible to communicate with the care network by mobile phone or through e-mail .

Weaknesses:

  1. The initiative does not have an impact assessment, even if on the website there is an explanatory video showing all the service benefits.
  2. The website does not provide much information about professionals involved, the connection between formal and informal care network and company providing the service. The latter need to be sought for another website, such as www.nedap.com.
  3. In addition, information on the website, http://www.nedap-healthcare.com, is not provided in English.

Opportunities:

  1. The website, and its services, are very user-friendly and logically structured.They are oriented more to end users than to experts in social-health services: these features could help to attract new users.

Threats:

  1. One of the main features of the service is its prompt reply to the help requests and quick intervention. But it could be difficult continue to respond so quickly as it means that a great number of professionals have to be hired.

  2. Improve the efficacy of advice that needs to be personalised.

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The service is widespread only in the Netherlands. Notwithstanding this, the service addresses many target groups within the care sector and is set up as an international platform in multiple languages. So far, Caren has targeted Dutch and English speakers, although foreign users are still a minority. The service has initiated in the Dutch market, but international opportunities are being explored. The architecture is very scalable in terms of users and capacity.

More Information
includes contacts, publications and accompanying documents

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Resources:

http://http://www.carenzorgt.nl/

Updated by Andre Foeken, project leader of NEDAP in March 2014.

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Address:

Nedap healthcare

Parallelweg 2 7141 DC Groenlo

Nederland

For Information

Websites:

https://carenzorgt.nl/pages/about

NEDAP: http://nedap-healthcare.com/

E-Mail: healthcare@nedap.com

Telephone: 0031 (0) 544 471 677